FAQ and How-tos | Buy veterinary products for camels online

On our website you can use the following shipping methods: credit card (Paybox), PayPal, bank transfer, bank check, or payment during pickup. Get more information on this page.

Where can I find 'Terms and conditions'?

Where can I find Privacy policy and Cookie settings?

You can read our Privacy Policy here. Links to Privacy Policy, Terms and conditions of use, and Cookie settings can be always found in the footer.

How to create a user account?

Click on the "Login or register" link in the upper right corner of the website. Insert your email and preferred password. Wait for the email with activation link.

For more detailed instruction see this page.

How to ask for a quote?

If you purchase in bulk you can request a quote price. This means that if you are going to buy a big quantity of a certain product on our website, our pharmacists can give you a nive discount.

To ask for a quote:

Go to any product page and click on the "Price quote" button. Fill in all the necessary fields and wait for the email with quote.
Or go to the Account section in megamenu. There you can also ask for a quote in the "Price quote" section, as well as follow the quote progress from there.

How to buy a drug?

Please use "Add to drug request" button on the product page or "My drug request" link in the header. All your drug requests can be managed in the "Health of my animals" section. For more information see this page.

How to add prescription?

All your drug prescriptions can be managed in the "Health of my animals" section. For more information see this page.

How to manage dispensing?

You can manage the dispensings of veterinary drugs with required prescription in the "Health of my animals" section. For more information see this page.

What is Livestock Health Program?

The Livestock Health Program (LHP) is the set of interventions that must be carried out systematically for prophylactic purposes on the whole of a herd, batch or band of animals, according to a pre-established schedule and to the dominant pathological specific to eachlivestock type and taking into account both geographical conditions specific to the region and climatic and seasonal factors (see Decree No. 2007-1211 of 10 August 2007).

For more information see this page.

What does 'thermosensitive' mean?

This means that product has temperature sensitive contents, so it requires specific measures while storing and shipping. We take care of such products.

For more information see this page.